An Open Letter To Disneyland Paris Cast Members

Just yesterday I got back from my 14th trip to Disneyland Paris, this a family stay with my wife Denise and 5 year old son Lucas. Of course I have many things to talk about (you can follow the new Dedicated to DLP Instagram account for photos – username dedicatedtodlp), from a visit that saw quite a few firsts. Before I get to that however, I need to address the Cast Members of Disneyland Paris, to include everyone who works there and has worked there.

To the Cast Members of Disneyland Paris

In my previous 13 visits to Disneyland Paris I have always found you Cast Members to be as much a part of the experience as any of the rides or entertainment, and on this 14th trip that was even more the case. Without exception you were all friendly, helpful and full of Disney Spirit. This adds to our stay in Disneyland Paris so much, and many of the great memories we have involve something you have done or said.

There are some people out there who might think that is part of your job, why should I thank you for doing your job? Apart from the obvious answer that a job well done always deserves praise, I believe the Cast Members of Disneyland Paris go out of their way to go the extra mile and do more than just what is in their job description. Holidays are something we save up for, look forward to and remember for a lifetime. To spend that time away surrounded by people who are doing everything they possibly can to make it as magical as possible is absolutely brilliant, and is one of the main things that differentiates a visit to Disneyland Paris to anywhere else.

On this recent visit you were great to my wife and I, but the way you treated Lucas and how special you made him feel is something I will always be in your debt for. We taught him a few words of French and he would always try to use that when greeting Cast Members, something he would always do without fail. Whether it was going on a ride, entering a shop or having a meal, a Bonjour or Bonsoir from Lucas was received and reciprocated so wonderfully on each and every occasion during our 5 day stay. This was just the tip of the iceberg and what follows are a few, but not all, of the extra special moments that I wanted to mention.

– Lucas, before this trip, has always been afraid of characters, both in Disneyland Paris and where ever else we have encountered them. On Tuesday morning we were walking through Fantasyland and Captain Jack Sparrow walked past with his handler, upon which Lucas said Jack’s name, pretty amazed to see him in real life. The Cast Member with Jack noticed and told Lucas to follow them, as she led Jack through Fantasyland and to an undercover point where he could conduct his meet and greet out of the rain. She made sure Lucas kept up the whole time and held his land for the last stretch to make sure he didn’t fall behind. She did it in a really warm and exciting way that Lucas didn’t think twice about heading off on this chase to meet Captain Jack. Upon reaching their destination she made sure Lucas got a photo with Captain Jack, and he himself was great too. This was Lucas’ first ever character meet and photo, and only came about because of the amazing way it was handled by that particular Cast Member.

– On the same day, and just an hour so later, we had our first character meal for lunch in Cafe Mickey. Encouraged by his encounter with Captain Jack Lucas had no problem meeting Geppetto, Rabbit, Chip & Dale, Mickey Mouse and Goofy. They were all fantastic, and were very calm and friendly around him, posing for many photos and playing with him. It was after this meal that Lucas professed his love for meeting characters, something I didn’t think possible just a few hours before, but had hoped would happen one day.

– On Wednesday we were walking towards Frontierland from Main Street, U.S.A. when we saw Chip or Dale (I’ll have to check the photo to see which one) who was surrounded by people having just got off the Celebration Train. As is unfortunately the case some of the kids, and adults, had decided not to queue but to push and barge their way through in an attempt to get a photo and/or an autograph. We didn’t think we had a chance to get a photo but Lucas was happy enough to stand nearby and just watch the chipmunk at work. Not long after we’d been there, his handler looked across, stopped the surging kids who didn’t want to wait and called forward the little boy in the Star Wars jumper. That of course was Lucas and he got an unexpected opportunity to get a photo with one of those cheeky chipmunks, and his day was made.

Lucas with Dale in Disneyland Paris

Lucas with Dale in Disneyland Paris

– Being a shareholder we got to enter Disneyland Park via Salon Mickey, and on Tuesday or Wednesday (days become a bit muddled in Disney!) a really friendly female Cast Member chatted to Lucas and joked with him. When we returned on Thursday morning, she was there again, and not only made a fuss of Lucas but had also remembered his name. I was pretty shocked that someone who meets so many people throughout their day would remember the name of one small child she’d seen fleetingly 1 or 2 days ago.

I could go on as this trip was full of occasions like this and never before have I known such a high level of cast member excellence. Of course the ones we see are just the tip of the iceberg, there are all the people behind the scenes and those who have worked on making Disneyland Paris the superb holiday destination it is today. They all deserve recognition too.

So to all those Cast Members past and present, thank you for what you do and the way you do it. Thank you for making our holiday so great and for making the dreams of a 5 year old boy come true. If ever you are having a bad day, for whatever reason, just remember that what you do touches lives in a most special and magical way. Keep doing what you are doing, we as a family appreciate your work and kindness more than you will probably ever know.

Thank You Cast Members of Disneyland Paris

from Steve, Denise and especially Lucas

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As the founder of Dedicated to DLP Steve is a self confessed Disneyland Paris fanatic and has an unrivaled passion for the resort, its history and what makes it work. He has a particular love of Pirates of the Caribbean, which he often talks about as the host of the podcast and the weekly YouTube show.

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5 Responses to “An Open Letter To Disneyland Paris Cast Members”

  1. Beccy says:

    Great article Steve! I have so many memories from when I was just a kid going to DLP myself and all of these were made special by the wonderful cast members along the way! From being ‘proposed to’ by Tweedle dee, welcomed into the park as royalty dressed as princess Jasmine, and to one fantasyland cast member who greeted my mum and I repeatedly throughout our trip as ‘the two beautiful sisters!’ haha, so many great people along the way made our visits special!

  2. Angel says:

    What a lovely letter! You must have had such a great time to write to DLP. It warms my heart things like this this & makes me so excited to be heading back to the magic in the summer!

  3. Bianca says:

    What a wonderfull story! I totally agree that cm’s can make your holiday even more special. being an ex cast member myself I can say that it’s very rewarding seeing all these happy childs faces and making magic happen in the smallest ways makes even the longest and busiest day worth it! 🙂

  4. Figgygirl says:

    Hi,
    Glad to hear you had a wonderful trip, and my experiences in DLP have always been similar to yours. We taught our sons some basic French words which they used when we were there, and I like to practise my French with CMs although many of them do speak English very well. I think they appreciate your making the effort. In 21 years of DLP trips I have only had to report 3 CMs for rude or un-Disneylike behaviour to myself or my family, which is not bad considering. I have written many more compliments of CMs at City Hall, and made CM friends who I try to meet if they are still there on my trips. It is nice when they remember me in Salon Mickey as well.
    Unfortunately not everyone has the same great experience with CMs and meeting Characters as we have had – I have read of some appalling ones which have really spoiled peoples’ holidays there, through no fault of their own.
    One of our posters on our DLP forum had a hugely disappointing 1st time visit recently, with some unbelieveable rudeness and unhelpfulness from CMs in Resort, including their Disney hotel. They were even asked to show their child’s Autograph book in Cafe Mickey to prove they had not already met Mickey there, when they were waiting to see him. Their child was pushed out of the way by a CM after queueing to meet Minnie in the hotel for some time, then told she was leaving when she got to the front of the queue. Her child was in tears, and then Minnie stopped to meet people at the BACK of the queue for photos & autographs before going.
    They encountered other problems like this, including their room being in a mess when they arrived very tired after 3pm, (following a long journey with early start) and told they would have to wait or come back later. No apology or drinks offered by offhand disinterested Reception staff.
    Our poster said she would never return to DLP, but has received a lot of support and sympathy from other posters, and I was able to give M.Gas a letter from her when I met him in London as she had no reply from Guest Communication after emailing them. She has been given a free stay, so full marks M.Gas for taking the trouble to try and put this right for one visitor.

  5. Figgygirl says:

    P.S. Agree that Lucas really does look like you! That is a super photo.

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